Leaving a Ubisoft account inactive for too lengthy “apparently places it liable to everlasting deletion,” writes PC Gamer, calling the coverage “a customer-unfriendly follow.”
A piracy and anti-DRM centered Twitter account, PC_enjoyer, lately shared a screenshot of a Ubisoft help e mail telling the person that their Ubisoft account had been suspended for “inactivity,” and could be “completely closed” after 30 days. The e-mail offered a hyperlink to cancel the transfer. Now, that feels like a phishing rip-off, proper? I and plenty of commenters questioned that, wanting on the unique submit, however lower than a day later, Ubisoft’s verified help account responded to the tweet, seemingly confirming the screenshotted e mail’s legitimacy.
“You may keep away from the account closure by logging into your account throughout the 30 days (since receiving the e-mail pictured) and choosing the Cancel Account Closure hyperlink contained within the e mail,” Ubisoft Help wrote. “We definitely don’t need you to lose entry to your video games or account so when you have any difficulties logging in then please create a help case with us.”
I used to be unable to seek out something relating to account closure for inactivity in Ubisoft’s US phrases of use or its finish person licence settlement, however the firm does reserve the proper to droop or finish companies at any time. Ubisoft has a help web page titled “Closure of inactive Ubisoft accounts.” The web page first describes situations the place the service clashes with native information privateness legal guidelines, then reads: “We can also shut long-term inactive accounts to keep up our database. You may be notified by e mail if we start the method of closing your inactive account.”
This web page hyperlinks to a different devoted to voluntarily closing one’s Ubisoft account, and appears to function by the identical guidelines: a 30-day suspension earlier than everlasting deletion. “As we will likely be unable to recuperate the account as soon as it has been closed, we strongly advocate solely placing within the request if you’re completely positive you wish to shut your account.” “You probably have spam filter or simply moderately assume it is a phishing try, you then would possibly at some point strive your outdated video games and discover they’re simply gone,” worries long-time Slashdot reader Baron_Yam. “When you’re somebody who nonetheless performs video games from many years in the past now and again, this can be a situation you would possibly need to take into consideration.”
The positioning Eurogamer stories that when a Twitter person complained that “I misplaced my Ubisoft account, and all of the Ubisoft Steam recreation[s] I’ve purchased at the moment are ineffective”, Ubisoft Help “responded to say that gamers can increase a ticket in the event that they wish to recuperate their account.”
The unique tweet now contains this “reader-added context” provided by different Twitter customers — together with three informative hyperlinks:
For added context, Ubisoft will be required underneath sure information safety legal guidelines, such because the GDPR, to shut inactive accounts in the event that they deem the information not crucial for assortment.
Ubisoft has claimed they do not shut accounts which might be inactive for lower than 4 years.